Comments from construction superintendants, QC, and service personnel on what they will do after attending the LUV seminar. "I will..."
...Become more organized.
...Better understand the concerns of my customers.
...Verify and be more attentive to the details of the job.
...Check all facts before making a decision.
...Take notes at all customer meetings.
...Not lose control in high stress situations.
...Be more honest and loyal to my company.
...Be more disciplined with paperwork.
...Keep closer contact with the buyers.
...Know I can't handle all problems the same way.
...Portray a more positive attitude.
...Remember that a difference of opinions can cause conflicts.
...Understand customers' quality and safety fears.
...Understand the many fears customers have in building a home.
...Avoid cutting customers off.
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